Refund policy
Return & Refund Policy
simply krys. — 30-Day Return Policy
At Simply Krys, we want you to be happy with your purchase. If something isn't right, we're here to help.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
To request a return, please email simplykrys.shop@gmail.com with your order number and reason for the return.
Please do not send items back without contacting us first. We will provide return instructions after reviewing your request.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at simplykrys.shop@gmail.com.
Include your order number and photos of the issue, if available, so we can review it and arrange an appropriate resolution, such as a replacement or refund.
Return Shipping
For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, we will work with you to resolve the issue at no additional return-shipping cost to you.
Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be initiated within 10 business days of approval and issued to the original payment method. The time it takes for funds to appear depends on your bank or payment provider.
Non-Returnable Items
Items that have been used, washed, or damaged after delivery generally cannot be returned for a change of mind. This does not limit your rights if an item arrives defective or incorrect.
Contact Us
For questions about returns or refunds, please contact:
simply krys.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.